Shipping Policy-Fassiart
At Fassiart, we are committed to delivering authentic Moroccan handcrafted products safely and efficiently to our customers worldwide. Every item we offer is carefully prepared, packaged, and shipped to ensure it arrives in excellent condition.
This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing Time
All orders are processed within 2–5 business days after payment confirmation.
Because many of our products are handcrafted by Moroccan artisans, some items may require additional preparation time.
Estimated preparation times:
In-stock items: 2–5 business days
Made-to-order items: 5–15 business days
Custom or large handcrafted pieces: up to 20 business days
Customers will receive an email confirmation once the order has been processed and shipped.
Shipping Destinations
Fassiart ships to customers worldwide.
We currently ship to:
United States
Canada
Europe
If your country is not listed at checkout, please contact us at:
Shipping Methods
We work with reliable international carriers to ensure secure delivery.
Depending on the destination, orders may be shipped via:
DHL Express
FedEx
UPS
Aramex
Local postal services
The shipping carrier will be automatically selected based on destination and package size.
Estimated Delivery Times
Delivery times vary depending on location.
Estimated shipping times:
United States & Canada
7–12 business days
Europe & United Kingdom
5–10 business days
Middle East
6–12 business days
Australia & Asia
8–15 business days
Africa
5–12 business days
Please note that delivery times are estimates and may vary due to customs processing or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on:
Destination country
Package size and weight
Selected shipping method
Occasionally, Fassiart may offer free shipping promotions on selected products or orders above a specific value.
Order Tracking
Once your order is shipped, you will receive a tracking number via email.
You can track your shipment through the carrier’s official website.
If you have not received your tracking information within 5 business days, please contact us.
Customs, Duties and Taxes
International shipments may be subject to customs duties, taxes, or import fees depending on the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer.
Fassiart is not responsible for delays caused by customs procedures.
Packaging
All Fassiart products are carefully packaged to ensure maximum protection during transit.
Our packaging includes:
Protective wrapping
Reinforced shipping boxes
Cushioning materials
Special handling for fragile items such as lamps or ceramics
We aim to minimize environmental impact by using responsible packaging materials whenever possible.
Shipping Delays
While we do our best to meet estimated delivery times, delays may occur due to:
Customs inspections
International transport disruptions
Weather conditions
Carrier delays
High seasonal demand
If your shipment is significantly delayed, please contact us and we will assist you in resolving the issue.
Lost or Damaged Packages
If your order arrives damaged or is lost during transit, please contact us within 48 hours of delivery.
Please include:
Order number
Photos of the damaged item
Photos of the packaging
We will investigate the issue and provide an appropriate solution, which may include a replacement or refund.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
If incorrect information is provided and the package is returned, additional shipping charges may apply for resending the order.
Contact Information
For any questions regarding shipping, please contact us:
Email: Contact@fassiart.com
Website: www.fassiart.com
Our team will be happy to assist you.